Blog Article

Call Center KPIs to Track Success

Posted by Shane Shapiro on May 10, 2018 10:41 am

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Measuring the efficiency of a call center is critical for success. It is difficult to assess this without having a handle on how satisfied customers are with the service or having a measure of the waiting period before calls are answered. This blog lists the KPIs that are most important to track how well your call center is doing.

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  • Ecs
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